Terms of Service

Last Updated: November 12, 2026

ValidEmail.Net is operated by RefTech Software Ltd ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our email verification services ("Services") provided through our website, API, or CSV upload for bulk email verification.

By using our Services, you agree to these Terms. If you do not agree, do not use our Services.

1. Use of Service

  • Our Services are available for verifying email addresses through API access or CSV upload for bulk verification.
  • Each email verification requires one credit.
  • You are responsible for maintaining the confidentiality of your API key and account login details.
  • You may not use the Services for any unlawful purpose or to infringe upon the rights of others.
  • As an account holder you receive emails about your lists, orders and credits, and tips and offers for the service. You can opt out of tips and offers at any time with the unsubscribe link in each such email or by writing to info@ValidEmail.Net; account notices and receipts cannot be switched off.

Acceptable Use

ValidEmail.Net is a list hygiene and sign-up validation service. It checks whether addresses you already hold can receive email; it does not find, sell or supply email addresses, and it does not send email.

  • You may only verify email addresses that you collected lawfully and that you have the right to contact, for example customers, users or subscribers who gave their consent, or another lawful basis under the laws that apply to you (such as CAN-SPAM, GDPR and CASL).
  • You may not use the Services to send, or to prepare lists for, spam or other unsolicited bulk email.
  • You may not verify purchased, rented, scraped or harvested email lists, or addresses guessed or generated from names and domains.
  • We may suspend or close an account, without refund, when we reasonably believe it is used in breach of these rules.

2. Credits and Payments

  • You may purchase credit packages for email verifications. Each credit allows you to verify one email address.
  • You can ask for a refund of unused credits within 14 days of purchase, as set out in our Refund Policy.
  • Credits do not expire, and they will remain available in your account until used.
  • Prices for credit packages are subject to change at any time without notice, but any changes will not affect credits already purchased.

3. Account Suspension and Termination

  • We reserve the right to suspend or terminate your account, with or without notice, at our sole discretion, including but not limited to cases of:
    • Violation of these Terms or any applicable laws or regulations.
    • Suspicion of fraudulent or abusive use of our Services.
    • Any other reason deemed necessary to protect the integrity of our Services.
  • In the event of suspension or termination, unused credits will not be refunded or compensated.

4. Refunds

  • You can ask for a refund within 14 days of purchase. The refund covers the credits from that purchase that you have not used; credits already used to verify emails count as delivered. Refunded credits are removed from your account.
  • Credits cannot be transferred to another account or exchanged for cash.
  • For orders paid through Paddle's checkout, Paddle.com is the Merchant of Record and Paddle's Buyer Terms and Refund Policy also apply. Nothing in these Terms limits the rights those terms or the law give you.
  • Billing errors (a duplicate charge, or a charge whose credits did not reach your account) are corrected as described in our Refund Policy.

5. Changes to Service

  • We reserve the right to modify, suspend, or discontinue any part of the Services at any time with or without notice.
  • We may also introduce new features or impose limits on certain functionalities without notice.

6. Accuracy of Information

  • Although we regularly monitor the quality and performance of our email verification service, we cannot guarantee the accuracy, reliability, currency, relevance, or completeness of the information provided through our Services. The results of the email verification process may vary, and users should not solely rely on these results for critical decisions without additional verification.

7. Limitation of Liability

  • To the maximum extent permitted by law, ValidEmail.Net shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
    • Your use or inability to use the Services.
    • Any unauthorized access to or use of our servers.
    • Any interruption or cessation of transmission to or from our Services.

8. Indemnification

  • You agree to indemnify and hold harmless ValidEmail.Net, its officers, directors, employees, and agents, from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:
    • Your use of the Services.
    • Your violation of these Terms or any applicable laws or regulations.
    • Any violation of third-party rights, including but not limited to privacy rights and intellectual property rights.

9. Legal Age Requirement

  • By using our Services, you confirm that you are at least 18 years old (or the legal age in your jurisdiction, if higher). If you are under the legal age, you must have permission from a parent or legal guardian to use the Services. We do not knowingly provide our Services to individuals under the age of 18 without appropriate consent.

10. Governing Law

  • These Terms will be governed by and construed in accordance with the laws of the jurisdiction in which RefTech Software Ltd is registered, without regard to its conflict of law provisions.

11. Changes to Terms

  • We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of the Services after the changes take effect will constitute your acceptance of the modified Terms.

12. Contact Information

  • If you have any questions about these Terms, please contact RefTech Software Ltd at: info@ValidEmail.Net